A Brown Solutions support representative might request to have remote access to your computer for trouble-shooting and technical support. Brown Solutions uses AnyDesk software for remote access.

Our support engineers will send you the AnyDesk software, or you can download AnyDesk directly from https://anydesk.com/.

1.) Run the AnyDesk software provided by our support engineer, or download AnyDesk from https://anydesk.com/

Click Download Now, and run the downloaded AnyDesk.exe file.

2.) Provide “Your Address” to our engineer.

3.) Click the Accept button.

Brown Solutions respects your privacy, and no confidential or sensitive data is viewed or gathered.

• AnyDesk software is not installed by default.
• Brown Solutions may take video recording or screen capture for the support sessions for audit purpose.
• Remote access to your computer will not be possible after you close the software.